FAQ's

1. How do I place an order?

Simply browse our collection, select your preferred product, add it to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

2. What payment methods do you accept?

We accept major payment methods, including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (where available)

Available payment options will be displayed during checkout.

3. How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery usually takes:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery times may vary depending on your location and courier service availability.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress.

5. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery may be available for selected pin codes. Availability will be shown during checkout.

6. Can I change or cancel my order after placing it?

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible at:

Email: soumikbonny@gmail.com

7. What if I receive a damaged or incorrect product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the product and packaging

Email us at: soumikbonny@gmail.com

We will review the issue and assist you with a suitable resolution.

8. Do you offer returns or refunds?

Please refer to our Refund & Return Policy for detailed information regarding eligibility, timelines, and refund processing.

9. Do you ship across India?

Yes, we currently deliver to most serviceable locations across India through our courier partners.

10. What if my package is delayed?

While we strive to deliver all orders on time, delays may occur due to weather conditions, courier issues, public holidays, or high shipping volumes. We appreciate your patience and understanding.

11. Is my payment information secure?

Yes. We use secure payment gateways and industry-standard security measures to ensure your payment information remains protected.

12. How can I contact customer support?

For any questions, concerns, or assistance, please contact us at:

Email: soumikbonny@gmail.com

We aim to respond to all inquiries as quickly as possible.

13. Do I need to create an account to place an order?

No. You can place an order as a guest. However, creating an account can help you manage orders and enjoy a smoother shopping experience.

14. Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive an order confirmation email containing your purchase details.

15. How do I know if an item is in stock?

Products available for purchase on our website are generally in stock. If an item becomes unavailable after your order is placed, we will notify you promptly and provide available options.